No. 1
On hold to open it, on hold to check it
Service advisors wait on the phone to start a claim, then call again to ask where it stands.
Warranty claims · For administrators
Built like they used to.
Every claim, accounted for.
ClaimBridge gives your repair network a real place to submit and track warranty claims — structured intake, live status, one conversation per claim — without replacing the claims system you already run.
Episode 1117
2021 Ford F-150 · RO 48213
The problem
Your repair network is still calling.
Claims arrive three ways today. None of them are structured, and none of them tell the shop where things stand.
No. 2
Evidence scattered across inboxes
Repair orders and photos arrive by fax and email, and your adjusters retype them by hand.
No. 3
No one outside can see the status
Where a claim stands lives inside your claims system, where the shop can never see it.
How it works
Three steps.
No phone calls.
The whole round trip — service drive to adjuster and back — runs on one board. Your claims system never leaves the picture.
Step 1
The shop submits
A structured claim with the repair order and failure photos, from any browser in the service drive. No call, no fax.
Step 2
Your adjuster works it
It lands in a queue, gets keyed into your claims system, and everything said about it stays on one thread.
Step 3
The outcome comes back
One claim number pulls the decision, the amounts and the payment instructions back to the shop.
What ClaimBridge does
Structured in.
Adjudicated out.
Your adjusters keep deciding claims where they do today. ClaimBridge handles everything around the decision.
No. 1 · Intake
Structured intake
Contract lookup by partial VIN, prior claims shown before a new one starts, and complaint, cause and correction on every failure.
VIN · last 6
3KF182
IN FORCE
No. 2 · Status
Live status and one conversation
Every claim has one thread, one document file, and a status the shop can check without picking up the phone.
Pump housing photo attached.
Got it. Reviewing now.
No. 3 · Sync
Linked to your claims system
One claim number from your adjuster brings the outcome and the payment instructions back to the shop.
Claim no.C004418207
LINKED
Standard equipment
Standard on
every claim.
Not a price sheet of add-ons. Every account comes with the whole dashboard.
Notifications
Nobody has to ask
The moment a claim moves, the people waiting on it hear about it. Each person picks how: in the app, by email, or by text. Nobody has to call the desk to find out where a claim stands.
EmailPer person
Text messagePer person
In the appAlways on
White labeling
Your paint, your badge
Your logo, your colors, your own address. Your repair network signs in to your brand and never sees ours.
Your Brand
Candy Red9B1C1F
Your Brand
Marine Navy1E3A63
Your Brand
Heritage Green1F4D3A
Paint code · your palette, applied everywhere
claims.youradministrator.comYour domain
Live chat & status
One thread per claim
The shop and the adjuster talk in one place, with the claim’s status right above it. Nothing lives in a voicemail.
Teardown photos are up.
Got them. Authorizing the pump now.
Claim linking
One number ties it together
Your adjuster keys in the claim number from your system. ClaimBridge pulls the decision, the amounts and the payment instructions back to the shop.
ClaimBridgeEpisode 1117
Your systemC004418207
LinkedPayment instructions attached
Rich media
Photos, paperwork, proof
Drag in failure photos, the repair order, maintenance records, a scan-tool screenshot. It all lands on the claim instead of an inbox.
Also standardNo optional extras
Coverage inquiry
A shop can check coverage before teardown, without opening a claim.
Works in the bay
Any phone, tablet or service-drive terminal. Nothing to install.
Cycle-time reporting
See where the hours actually go, by queue, adjuster and shop.
The complete claim file
Every message, document and decision, exportable on request.
Roles and permissions
Dealer groups, rooftops, adjuster queues and dollar authority.
Single sign-on
Your staff sign in with the accounts they already have.
Questions
Open the rumble seat.
The things administrators ask before they put a repair network on something new.
Do we have to replace our claims system?
No. ClaimBridge sits in front of it. Your adjusters keep adjudicating where they do today, and the outcome flows back to the shop through ClaimBridge.
How does the outcome get back to the shop?
Your adjuster enters the claim number from your system. ClaimBridge pulls in the decision, the approved amounts and the payment instructions, and shows them on the claim the shop is already watching.
What if our claims system has no API?
Then the link is manual, and that is fine. The adjuster keys the claim number in once and ClaimBridge holds everything around it. When you are ready for an integration, the same episode-to-claim relationship is already in place.
Do repair facilities need to install anything?
No. It runs in the browser, so any computer in the service drive works, and technicians can add it to a phone or tablet in the bay.
Can our repair network tell it is not ours?
They will not. Your logo, your colors and your own address on every page and every notification. White labeling is standard, not an upgrade.
How long does it take to get running?
Your contract and coverage data drives the intake, so most of the work is mapping that once. Pilot with a handful of shops first, then open it to the rest of the network.
Early access
They don’t build them like they used to.
We do.
Your claims system stays. We sit in front of it. Join the waitlist and we will write once, when early access opens.